the transition ... What a difference our approach makes
1: We Listen
3: We Document
1: We Listen
You know what you want.
You also know what you don't want.
Once we document all of your comments, concerns and questions, we drill down deeper in the Consulting Phase. We have ideas that may be of interest, and our team makes sure you know the various options that will support your business planning and foster growth expectations.
Focused discussions...
Sales Force?
Microsoft Teams?
HIPAA Compliance?
PCI Compliance?
Paging System and Door Phones?
Remote Workers?
Conference Call or Private Conference Bridge?
Firewall & Remote Access Points up to date? Faxing or vFax?
Teamwork, it just make things better.
2: We Design
3: We Document
1: We Listen
In the Design Phase, we know you have better things to do...Leave it to us.
We sweat the details to make sure that all things work right.
We design your solution and deployment process incorporating all of your requirements into a project management timeline that fits your schedule. Behind the scene, our team coordinates the many moving parts...We put all of the puzzle pieces together.
Using your new system will be a seamless transition, without ever loosing sight of the primary deployment objective...
Ease of Use is Job One.
.
3: We Document
3: We Document
3: We Document
Creating a thorough "Client File" is what we do in this phase. A detailed Excel file is built with User Names, Extension Numbers, Device Types, Location Detail, Email Addresses, MAC Addresses, Telephone Numbers, Temporary Telephone Numbers, Auto-Attendant Greetings,
Temporary Passwords and Custom Quick Reference User Guides...
Everything gets documented.
When complete, this information is emailed to your System Administrator who will enjoy the "Birds Eye View" of your system.
Your file contains concise information and provides documentation that leads to future cost savings for your organization, as well as, easy to read reference material to manage your system for years to come.
4: We Build
5: We Pre Test
3: We Document
All of your system equipment ships to us.
We unpackage, assemble, program, input key labels, to name a few tasks, all in our off-site lab.
You have to think about your business, we formulate and organize all the details for you. We make sure the feature functionality you and your organization need will shine at The Implementation Phase.
Our Design Phase keeps us out of your way, so you can run your business during the entire system build.
5: We Pre Test
5: We Pre Test
5: We Pre Test
In our Lab, we test all of your programming and equipment, making any adjustments required and confirm all documentation is correct. As we get close to The Implementation Phase, we prepare for the delivery of your new system...
Special Requests...
Custom Transfer Button? Seasonal Schedules? Record Auto Attendant Greetings? Call Center flow and Reports? Customized User Guides?
Group or Individual User Training?
No problem.
6: We Deliver
5: We Pre Test
5: We Pre Test
When the predetermined time to deploy your system arrives, the transition couldn't be easier...The Implementation Phase is when the equipment is delivered to your facility...
Your old legacy telephone system continues to operate as usual. Your new phones arrive and work on each desk simultaneously. "Temporary" telephone numbers allow your staff to start using the new system at will.
All users can record Voice Mail greetings, make test calls, download mobile apps, and so on, all days/weeks prior to conversion. When you are comfortable, the old system can easily be transitioned to 100% to the new system.